At Perosna, customer satisfaction is important to us. We strive to provide high-quality clothing and fashion accessories designed to meet your expectations. Please review our refund and return policy below for detailed information.
1. General Refund Policy
We accept return or refund requests under the following conditions:
- The item arrived damaged, defective, or incorrect
- You received a product different from the item ordered
- The product significantly differs from the description displayed on our website
If any of these situations apply, please contact us within 7 days of receiving your order. Supporting evidence such as photos may be required to process your request.
2. Conditions for Returns & Refunds
To qualify for a refund or return:
- The item must be unused, unwashed, and in its original condition
- Original tags and packaging must be included
- Proof of purchase or order confirmation is required
- Please contact our support team before returning any item
Once your return is received and inspected, we will notify you regarding the approval status of your refund. Approved refunds will be issued to the original payment method within 7–10 business days.
3. Non-Refundable Items
We do not offer refunds or returns for:
- Items returned due to change of mind
- Incorrect size, color, or product selections made by the customer
- Products that have been worn, washed, altered, or damaged after delivery
- Final sale or clearance items unless defective
4. Order Cancellations
Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, cancellation requests may no longer be accepted.
5. Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us at: